Shipping policy
Thank you for shopping with Njoki & Co! We want to make sure your order arrives safely and on time. Please review our shipping policy below.
Processing Time: All orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays). Orders placed after 12:00 PM CST or on weekends will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Rates: We offer the following shipping options at checkout:
- Standard Shipping (5–7 business days) or FREE on orders over $100
- Expedited Shipping (2–3 business days)
Order Tracking: Once your order ships, you'll receive an email with your tracking number. You can track your package directly through Carrier with tracking URL.
International Shipping: International customers are responsible for all customs duties, taxes, and import fees assessed by their country. Njoki & Co is not responsible for delays due to customs processing.
Lost, Damaged, or Stolen Packages: If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at Njokicoboutique@gmail.com. We will work with the carrier to resolve the issue. Njoki & Co is not responsible for packages marked as delivered by the carrier.
Incorrect Address: Please double check your shipping address before placing your order. Njoki & Co is not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, contact us immediately at Njokicoboutique@gmail.com
Questions? Reach out to us at Njokicoboutique@gmail.com or through our website https://njokico.com/pages/contact We're happy to help!